Account
- Invoices for orders placed on previous webshop platform
- I would like a duplicate of my invoice, what can I do?
- I want to send my order to a different country from where I want to be invoiced, what should I do?
- I want to change some details about my account, what is the process?
- I can’t access my account, what can I do?
Payment
- My order has been cancelled, what’s the reason?
- I made a payment, and I haven’t been charge yet, is my order still valid?
- How is payment secured?
- For my business I am interested in larger quantities, can I get a quotation?
- I am a business how can I pay without tax?
- I want an invoice with a different currency is it possible?
Delivery
- I want to send my order to a country that none of your websites deliver. What can I do?
- I received my order after the estimated date, what can I do?
- I have received my order but something is damaged, what should I do?
- I have received my order, but something doesn’t match with it, what should I do?
- I received my order but something is missing, what should I do?
- I haven’t received my order yet, can I change my delivery date?
Order tracking and returns
- How can I track my order?
- I have an order in process but there is an error, what can I do?
- I have an order in process can I cancel it?
- Where can I follow the processing of my order?
- What is the time limit in order to ask for a refund or exchange?
- I want to return my order, what should I do?