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  1. Pentax
  2. Webshop

Webshop

Account

  • Invoices for orders placed on previous webshop platform
  • I would like a duplicate of my invoice, what can I do?
  • I want to send my order to a different country from where I want to be invoiced, what should I do?
  • I want to change some details about my account, what is the process?
  • I can’t access my account, what can I do?

Payment

  • My order has been cancelled, what’s the reason?
  • I made a payment, and I haven’t been charge yet, is my order still valid?
  • How is payment secured?
  • For my business I am interested in larger quantities, can I get a quotation?
  • I am a business how can I pay without tax?
  • I want an invoice with a different currency is it possible?
See all 7 articles

Delivery

  • I want to send my order to a country that none of your websites deliver. What can I do?
  • I received my order after the estimated date, what can I do?
  • I have received my order but something is damaged, what should I do?
  • I have received my order, but something doesn’t match with it, what should I do?
  • I received my order but something is missing, what should I do?
  • I haven’t received my order yet, can I change my delivery date?
See all 10 articles

Order tracking and returns

  • How can I track my order?
  • I have an order in process but there is an error, what can I do?
  • I have an order in process can I cancel it?
  • Where can I follow the processing of my order?
  • What is the time limit in order to ask for a refund or exchange?
  • I want to return my order, what should I do?
See all 7 articles
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